PITTEN LTD. (T/A) SPEEDWELL ONLINE
STANDARD TERMS AND CONDITIONS OF BUSINESS
The following conditions apply to all contracts between the customer and Pitten Ltd. (T/A Speedwell Online) unless any new contract made in writing specifically states otherwise. Any amendments to these conditions must be agreed in writing by a Director of Pitten Ltd. prior to delivery of any service or product.
Full ownership of any products shall remain with Pitten Ltd. until payment in full is made to Pitten Ltd. and Pitten Ltd. reserves the right to repossess or retain any product where payment remains outstanding after 30 days of supply. In the event of retention or repossession of products by Pitten Ltd. any part payment or deposit made shall be forfeited to Pitten Ltd.
By acceptance of these terms and conditions, the customer grants permission to Pitten Ltd. to enter its premises to recover any products not paid for in full after 30 days of supply. Title to the product shall be retained by Pitten Ltd. even if the product shall have been incorporated into other products owned by the client or any other third party and Pitten Ltd. shall not be held responsible for any loss or damage caused by the removal of any product by Pitten Ltd. where payment remains outstanding by the customer.
The customer shall act as trustee of any product supplied by Pitten Ltd. until full payment is made and the customer shall be held responsible for any loss or damage upon receipt of the product. Any deposit or part payment made to Pitten Ltd. in respect of any order for products or services shall be forfeited by the customer if cancellation is made by the customer prior to delivery and Pitten Ltd. shall recover from the customer any additional loss incurred.
The price charged by Pitten Ltd. shall be the price ruling at the time of delivery and where this is at variance with any price previously quoted the customer shall receive notice prior to delivery. Pitten Ltd. shall not be bound by or to any price quoted in the event of any error or omission whatsoever.
Pitten Ltd. will make every effort to supply services or products by an agreed date but shall not be held responsible for any loss or damage caused to the customer in the event of Pitten Ltd. not being able to meet the delivery date.
Pitten Ltd. shall not be held responsible for any loss or damage to the customer where any product is supplied which is not compatible with any existing product held or owned by the customer.
Where a vehicle has been ordered purely by telephone and/or the internet the order is not viewed as completed until the customer has visited the dealership and confirmed the purchase. Where this is has not happened and is not possible the customer has the right to cancel the order for 14 days following delivery. The mileage limit for customers to cancel the order at no cost is 50 miles and does not impact on the right to cancel. If the vehicle has covered more than 50 miles from delivery a charge of £2 per mile will be made for the first 100 miles and £1 per mile thereafter. Additional charges for damage will be made if the vehicle is not in the same condition as delivery e.g. paint scratches at £200 per panel.
Responsibility for repair of faults
Pitten Ltd. requires that if there is a fault with any vehicle supplied by them that the customer is required to return the vehicle to them in order that they may inspect it and provide the customer with a quotation for repairs. If the customer does not do this then Pitten Ltd. may not accept liability for any third-party invoices.
The customer may have rights under a manufacturer's warranty to cover costs of any repairs which could be invalidated if the vehicle is repaired by an unauthorised repairer. This does not affect your statutory rights.
If a dispute cannot be settled, we refer you to Motor Codes Ltd a CTSI certified Alternative Dispute Resolution provider that we are prepared to engage with through the ADR process. Further details can be found at www.adr.motorcodes.co.uk or alternatively you can contact their Advice Line on 0800 692 0825.
“We are a proud member of The Motor Ombudsman accreditation scheme and are accredited to the CTSI-approved Service and Repair / New and Used Car Code of Practice, ensuring we operate to the highest standards of service and offering peace of mind for customers.”
Customer Service Statement
“We pride ourselves in customer care and will aim to do whatever is reasonably possible to resolve an issue. Our Customer Relations Team can be contacted on 01626 716777 or 01626 355111, Monday to Friday, 8:30am to 6.00pm.
If unhappy with our service we abide by the Motor Industry Service and Repair/New and Used Car Code of Practice which can be found on The Motor Ombudsman Website at www.TheMotorOmbudsman.org.
The Motor Ombudsman will offer free impartial information and if appropriate an alternative dispute resolution process in the event that you are not satisfied with the outcome of a concern.
For further information you can visit The Motor Ombudsman website at www.TheMotorOmbudsman.org or call their Information Line on 0843 910 9000. Calls are charged at 7p per minute plus your phone operator’s connection charge.
Payment for goods and services is required prior to delivery unless account and credit facilities have previously been agreed in writing. Pitten Ltd. reserves the right to withdraw account facilities without notice. Payment by the customer shall include any amount of VAT being due. Payment is due as stated on the invoice. Pitten Ltd. reserves the right to charge the customer interest at 4% per annum above Lloyds Bank plc base rate on any sum outstanding after due payment date as stated on the invoice or 30 days of supply.
Delivery of Product
Delivery shall be deemed to take place upon arrival of the product at the customer's premises or by collection of the product from Pitten Ltd. premises. The customer undertakes to notify Pitten Ltd. of any omissions or defects within 48 hours of receipt of the product.
Duration of Contract
The contract between the client and Pitten Ltd. shall commence upon acceptance by Pitten Ltd. of an order to supply products or services and terminate upon delivery by Pitten Ltd. and full payment by the customer except where a warranty agreement is in place when the liability of Pitten Ltd. remains until the expiry of such a warranty.
The contract shall terminate immediately upon the bankruptcy, winding up or appointment of a receiver and Pitten Ltd. retain the right to enter the customer premises and secure any goods not paid for in full.
Termination of Contracts to Supply
Any contract between Pitten Ltd and a supplier may be terminated in writing with 30 days' notice from Pitten Ltd to the supplier. These terms take precedence to any standard terms of termination on supplier contracts and terms of business. By supplying the goods or services it is deemed that the supplier has accepted that this is an integral part of the contract between the parties.
Pitten Ltd. may assign its rights and obligations under the contract but not without prior written notice to the customer. The customer may assign its rights and obligations upon written consent being given by Pitten Ltd, however, the customer remains responsible for full payment in the event that the assignee should default on its agreement with the customer.
This contract shall be governed by English Law and subject to the exclusive jurisdiction of the English Courts.
If you have any questions regarding these terms, please contact us.
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Julie Broom - DAWLISH
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Roger Hall - Torquay
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JP - Newton Abbot
“A very big thank you to John. First class service and a real gent. No pressure just genuin…”
Hugh Christophers - Launceston
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Mr Douglas Manton - Kingsteignton
“Good buying experience. Helpful and friendly salesmen. Nothing too much trouble.…”
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