PITTEN LTD. (T/A) SPEEDWELL ONLINE
STANDARD TERMS AND CONDITIONS OF BUSINESS
General Conditions
The following conditions apply to all contracts between the customer and Pitten Ltd. (T/A Speedwell Online) unless any new contract made in writing specifically states otherwise. Any amendments to these conditions must be agreed in writing by a Director of Pitten Ltd. prior to delivery of any service or product.
Full ownership of any products shall remain with Pitten Ltd. until payment in full is made to Pitten Ltd. and Pitten Ltd. reserves the right to repossess or retain any product where payment remains outstanding after 30 days of supply. In the event of retention or repossession of products by Pitten Ltd. any part payment or deposit made shall be forfeited to Pitten Ltd.
By acceptance of these terms and conditions, the customer grants permission to Pitten Ltd. to enter its premises to recover any products not paid for in full after 30 days of supply. Title to the product shall be retained by Pitten Ltd. even if the product shall have been incorporated into other products owned by the client or any other third party and Pitten Ltd. shall not be held responsible for any loss or damage caused by the removal of any product by Pitten Ltd. where payment remains outstanding by the customer.
The customer shall act as trustee of any product supplied by Pitten Ltd. until full payment is made and the customer shall be held responsible for any loss or damage upon receipt of the product. Any deposit or part payment made to Pitten Ltd. in respect of any order for products or services shall be forfeited by the customer if cancellation is made by the customer prior to delivery and Pitten Ltd. shall recover from the customer any additional loss incurred.
The price charged by Pitten Ltd. shall be the price ruling at the time of delivery and where this is at variance with any price previously quoted the customer shall receive notice prior to delivery. Pitten Ltd. shall not be bound by or to any price quoted in the event of any error or omission whatsoever.
Pitten Ltd. will make every effort to supply services or products by an agreed date but shall not be held responsible for any loss or damage caused to the customer in the event of Pitten Ltd. not being able to meet the delivery date.
Pitten Ltd. shall not be held responsible for any loss or damage to the customer where any product is supplied which is not compatible with any existing product held or owned by the customer.
Distance Sales
Where a vehicle has been ordered purely by telephone and/or the internet the order is not viewed as completed until the customer has visited the dealership and confirmed the purchase. Where this is has not happened and is not possible the customer has the right to cancel the order for 14 days following delivery. The mileage limit for customers to cancel the order at no cost is 50 miles and does not impact on the right to cancel. If the vehicle has covered more than 50 miles from delivery a charge of £2 per mile will be made for the first 100 miles and £1 per mile thereafter. Additional charges for damage will be made if the vehicle is not in the same condition as delivery e.g. paint scratches at £200 per panel.
Responsibility for repair of faults
Pitten Ltd. requires that if there is a fault with any vehicle supplied by them that the customer is required to return the vehicle to them in order that they may inspect it and provide the customer with a quotation for repairs. If the customer does not do this then Pitten Ltd. may not accept liability for any third-party invoices.
The customer may have rights under a manufacturer's warranty to cover costs of any repairs which could be invalidated if the vehicle is repaired by an unauthorised repairer. This does not affect your statutory rights.
Disputes
If a dispute cannot be settled, we refer you to Motor Codes Ltd a CTSI certified Alternative Dispute Resolution provider that we are prepared to engage with through the ADR process. Further details can be found at www.adr.motorcodes.co.uk or alternatively you can contact their Advice Line on 0800 692 0825.
Accreditation Statement
“We are a proud member of The Motor Ombudsman accreditation scheme and are accredited to the CTSI-approved Service and Repair / New and Used Car Code of Practice, ensuring we operate to the highest standards of service and offering peace of mind for customers.”
Customer Service Statement
“We pride ourselves in customer care and will aim to do whatever is reasonably possible to resolve an issue. Our Customer Relations Team can be contacted on 01626 716777 or 01626 355111, Monday to Friday, 8:30am to 6.00pm.
If unhappy with our service we abide by the Motor Industry Service and Repair/New and Used Car Code of Practice which can be found on The Motor Ombudsman Website at www.TheMotorOmbudsman.org.
The Motor Ombudsman will offer free impartial information and if appropriate an alternative dispute resolution process in the event that you are not satisfied with the outcome of a concern.
For further information you can visit The Motor Ombudsman website at www.TheMotorOmbudsman.org or call their Information Line on 0843 910 9000. Calls are charged at 7p per minute plus your phone operator’s connection charge.
Payment
Payment for goods and services is required prior to delivery unless account and credit facilities have previously been agreed in writing. Pitten Ltd. reserves the right to withdraw account facilities without notice. Payment by the customer shall include any amount of VAT being due. Payment is due as stated on the invoice. Pitten Ltd. reserves the right to charge the customer interest at 4% per annum above Lloyds Bank plc base rate on any sum outstanding after due payment date as stated on the invoice or 30 days of supply.
Delivery of Product
Delivery shall be deemed to take place upon arrival of the product at the customer's premises or by collection of the product from Pitten Ltd. premises. The customer undertakes to notify Pitten Ltd. of any omissions or defects within 48 hours of receipt of the product.
Duration of Contract
The contract between the client and Pitten Ltd. shall commence upon acceptance by Pitten Ltd. of an order to supply products or services and terminate upon delivery by Pitten Ltd. and full payment by the customer except where a warranty agreement is in place when the liability of Pitten Ltd. remains until the expiry of such a warranty.
The contract shall terminate immediately upon the bankruptcy, winding up or appointment of a receiver and Pitten Ltd. retain the right to enter the customer premises and secure any goods not paid for in full.
Termination of Contracts to Supply
Any contract between Pitten Ltd and a supplier may be terminated in writing with 30 days' notice from Pitten Ltd to the supplier. These terms take precedence to any standard terms of termination on supplier contracts and terms of business. By supplying the goods or services it is deemed that the supplier has accepted that this is an integral part of the contract between the parties.
Assignment
Pitten Ltd. may assign its rights and obligations under the contract but not without prior written notice to the customer. The customer may assign its rights and obligations upon written consent being given by Pitten Ltd, however, the customer remains responsible for full payment in the event that the assignee should default on its agreement with the customer.
The Law
This contract shall be governed by English Law and subject to the exclusive jurisdiction of the English Courts.
If you have any questions regarding these terms, please contact us.
“ I recently bought a car from speedwell and I cannot fault them. Like a lot of people I don't buy a car very often and one of the scariest parts is having faith in a dealer…”
Mr Douglas Manton - Kingsteignton
“It was a pleasure to buy from Speedwell, friendly and helpful staff, excellent car really pleased, would not hesitate to recommend.…”
Wendy B
“I now add to an existing review which is on this site. Who can you trust when it comes to our car servicing? On February 7th I had the jag serviced and then the MOT. It was a del…”
Roger Hall - Torquay
“Happy customer who will recommend. The salesman was informative and helpful without being pushy. The handing over of the new car was straight forward with any questions answered. T…”
Richard B
“Thank You, Glenn, for all the hard work. It's a shame we couldn't close the deal; however, we found you highly professional, and you provided us with all the information ne…”
Pratik Jain - Newton Abbot
“Friendly service and easy transaction. We are delighted with the service received and the car. No pressure sales just a friendly and helpful salesman who was so easy to deal with. …”
Phillip L
“Excellent service. I will be recommending you to friends and family and will definitely use Speedwell again. Fantastic sales service, we felt totally safe with the Covid precaution…”
Jacquie Worden - Christow
“Helpful and quick to deal with problems. Richard was great, there was a problem on the first test drive but got it fixed asap and did everything to help me get the car sorted and c…”
Hannah Soper
“Excellent service from start to finish. Test drove chosen vehicle twice. No sales pressure. Grant gave good advice - extremely helpful. I am now driving my chosen vehicle. Really…”
Julie Broom - DAWLISH
“Absolutely fabulous service and help through every stage of purchasing my car. Richard just sorted everything and made the whole process quick and easy. Would recommend these peopl…”
Julie - Kingsteignton
Speedwell Online is a division of Pitten Ltd. Registered in the United Kingdom No. 4905299. Registered Address: Speedwell Kia, The Avenue, Newton Abbot. TQ12 2DD. Vat Reg. No. 831 9635 15.
Accreditation Statement: We are a proud member of The Motor Ombudsman accreditation scheme and are accredited to the CTSI-approved Service and Repair / New and Used Car Code of Practice, ensuring we operate to the highest standards of service and offering peace of mind for customers.
* T&C’s apply. We work with a number of carefully selected credit providers who may be able to offer you finance for your purchase.
Pitten Limited t/a Speedwell Kia Exeter, Speedwell Kia Newton Abbot and Speedwell Online are authorised and regulated by the Financial Conduct Authority for consumer credit activity and our registration number is 657008. Permitted activities include acting as a credit broker not a lender. We can introduce you to a limited number of finance providers. We do not charge fees for our Consumer Credit services. We typically receive a payment(s) or other benefits from finance providers should you decide to enter into an agreement with them, typically either a fixed fee or a fixed percentage of the amount you borrow. The payment we receive may vary between finance providers and product types. The payment received does not impact the finance rate offered. All finance applications are subject to status, terms and conditions apply, UK residents only, 18’s or over, Guarantees may be required.